Our Approach
We specialise in stain removal for carpets and upholstery. In 95% of cases the stain is fully removed — and even when it can't be completely eliminated, our process significantly lightens it. We never overpromise, but we always overdeliver.
How It Works
Our Step-by-Step Process
- 1
Pre-Treatment
We apply a specialised Crystal Treatment formulated to break down tough stains at the source — matched to the stain type and fabric.
- 2
Agitation
The area is gently agitated to loosen the stain from the carpet fibres, helping the solution penetrate deeper for better results.
- 3
Blotting
A clean microfibre towel absorbs excess chemical and residue, prepping the stain for full extraction.
- 4
Hot Water Extraction
Deep steam cleaning extracts the treatment along with any remaining residue, and sanitises the area at the same time.
- 5
Repeat If Necessary
If any stain remains, we repeat the process to achieve the best possible result — without risking damage to your carpet.
- 6
Final Check
We inspect the area with you and only consider the job done when you're satisfied with the outcome.
Why Crystal
What sets us apart
Specialist treatments for every stain type
95% full-removal rate
Safe for all carpet and upholstery fibres
No harsh chemicals or residue left behind
Honest — we tell you what's achievable
Common Questions
Frequently Asked Questions
- What stain removal method do you use?
- We apply our Crystal Treatment — a specialist pre-treatment matched to the stain type — then agitate the area and finish with hot water extraction to flush out all residue.
- How long does the treated area take to dry?
- The treated area is typically dry within a few hours after extraction.
- Are your stain removal products safe for pets and children?
- Yes — all products are eco-certified and non-toxic. Safe for pets and children once dry.
- How much does stain removal cost?
- We provide free, no-obligation quotes — call 021 081 8846 9 or send us a photo of the stain and we'll advise you upfront.
- What stains can you remove?
- Wine, coffee, blood, ink, grease, mud, pet accidents, food dyes, paint, and more. We achieve full removal in 95% of cases — and we'll tell you honestly if a stain can't be fully eliminated.
- Which Auckland suburbs do you serve?
- We serve all Auckland suburbs — North Shore, West Auckland, South Auckland, East Auckland, Central Auckland, and everywhere in between.
Got a tough stain?
Send us a photo or give us a call — we'll tell you exactly what we can do.