Our Approach
Pet accidents go deeper than they look. Our specialist process uses UV detection and enzyme-based treatments to locate and eliminate stains and odours at their source — not just mask them.
How It Works
Our Step-by-Step Process
- 1
Inspection & UV Detection
We inspect the affected areas and use a UV light to locate hidden urine spots beneath the carpet surface that aren't visible to the naked eye.
- 2
Targeted Pre-Treatment
An enzyme-based or bio-active solution is applied to break down pet urine crystals, waste proteins, and odour-causing bacteria.
- 3
Agitation & Dwell Time
The solution is gently agitated and left to dwell, allowing it to fully penetrate the carpet fibres, backing, and underlay.
- 4
Deep Steam Extraction
Hot water extraction flushes out loosened urine, waste residue, and cleaning solution from the carpet and padding.
- 5
Odour Neutralising Treatment
A professional-grade deodoriser eliminates lingering smells at the molecular level — permanently removing odour, not just covering it.
- 6
Repeat If Necessary
For severe or older stains, we repeat the process to ensure the best possible result.
- 7
Optional Subsurface Treatment
If urine has soaked through to the subfloor, we can lift the carpet and treat the underlay or subfloor directly for full remediation.
Why Crystal
What sets us apart
UV detection for hidden stains
Enzyme treatments that eliminate odour at the source
Safe for pets and children
Reaches carpet backing and underlay
Subsurface treatment available on request
Common Questions
Frequently Asked Questions
- What method do you use for pet stain and odour removal?
- We use UV detection to locate hidden stains, enzyme-based treatments to break down urine crystals and odour-causing bacteria, then hot water extraction to flush everything out.
- How long does drying take?
- Treated areas are typically ready within a few hours. Subsurface treatments may take longer depending on how deep the saturation goes.
- Are your treatments safe for my pets?
- Yes — all enzyme and deodorising products are specifically formulated to be non-toxic and safe around animals and children once dry.
- How much does pet stain removal cost?
- We provide free, no-obligation quotes — call 021 081 8846 9 or describe the affected area and we'll give you a tailored price.
- What types of pet stains do you treat?
- Pet urine (including old and dried stains), faeces, vomit, and general pet accidents. We eliminate odours permanently at the molecular level — not just mask them.
- Which Auckland suburbs do you serve?
- We serve all Auckland suburbs — North Shore, West Auckland, South Auckland, East Auckland, Central Auckland, and everywhere in between.
Freshen your home today.
Pet stains don't stand a chance. Call us for a specialist clean.